At dip, we are committed to providing you with top-quality products and ensuring your satisfaction with every purchase.However, we understand that situations may arise where a return is necessary. Please take a moment to familiarize yourself with our return policy:

General Returns

1. Eligibility: Returns are accepted for unopened items in their original packaging within 14 days from the date of receiving your order.
2. Order Cancellation: You may cancel an order at any time before receiving a confirmation notice from us.
3. Initiating a Return: If you wish to return items from your order, please contact us directly to initiate the return process. You will receive an email confirmation from us, which you should retain for reference.
4. Shipping Responsibility: Please note that you are responsible for all shipping costs associated with returning items to us. We recommend using a trackable delivery service for added security.
5. Condition: All returned products must be in their original condition, sealed in their original packaging, and in a resellable condition. It is your responsibility to ensure the items remain in good condition while in your possession.
6. Non-compliance: Failure to meet the above specifications may result in the rejection of your return request.

Damaged, Faulty, or Incorrectly Delivered Goods

If you receive damaged, faulty, or incorrectly delivered goods, we are here to assist you promptly:

1. Refund Inclusions: We will offer a refund for the full price paid at purchase, including both the initial delivery costs and the return shipping costs if: 
- The goods were damaged during delivery.
- The goods are in a faulty condition.
- The goods were mistakenly delivered to you.

2. Refund Criteria: We will issue a full refund or, upon your request, offer to replace the goods with the same or a similar product (subject to stock availability). This is contingent upon us being reasonably satisfied that the goods were not damaged after delivery, misused, used improperly, or subjected to normal wear and tear.

3. Product Changes: In cases where the exact product you originally purchased is no longer available due to specification changes, we will strive to provide you with a substitute of equal or superior quality at the same price. If you are not satisfied with the replacement, you may return the goods to us.

4. Claim Process: To claim a replacement or refund, please notify us as soon as you become aware of the issue, within 10 working days of receiving the product or discovering the fault. Contact us via email or phone, providing your name, order reference number, and a brief description of the fault, problem, or damage.

5. Return Process: Once we receive your cancellation notice, we will provide you with the necessary instructions for returning the items. Please promptly return the goods to us.

Incorrectly Priced or Described Goods

We strive for accuracy, but errors may occur. If a product's description or price is listed inaccurately:

1. Non-obligation: We reserve the right not to sell or provide said goods to you, regardless of the order stage, if we identify an error. You will be notified immediately, and a refund will be issued if the goods have already been paid for.

Processing Refunds

1. Examination: Upon receiving the returned goods, we will thoroughly examine them and notify you via email within 14 working days regarding your refund or replacement item.

2. Refund Procedure: Refunds or deliveries of replacement items are processed promptly by our team. Funds will be credited to the payment card or electronic payment account used for the purchase.

3. Refusal of Refund: If returned goods show signs of damage after delivery, misuse, improper use, normal wear and tear, or are not returned in their original packaging, we reserve the right to decline the refund request. This does not affect your statutory rights.

For any inquiries or assistance throughout your purchasing process, please feel free to contact us. We are here to help to the best of our ability.

Return Details & Information

To initiate a return, please provide the following information:
- DIP Dental Implant Parts
- dip.connection@gmail.com
- +972 54 4477 883
We appreciate your trust in dip, and we are dedicated to ensuring a smooth and hassle-free shopping experience for you.

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