FAQs-Frequently Asked Questions
Company
We offer everything a dental professional needs to create perfect smiles, from dental implants to final restorations. This includes surgical kits, tools, prosthetics for all restoration types, digital dentistry solutions, biomaterials, composites, various cements, and more.
Lifetime Warranty on DIP Implants
DIP Implants are built to last a lifetime, and we stand behind our products. We offer a lifetime warranty on all DIP Implants and abutments manufactured by us. However, there are some important points to consider:
- What the warranty covers: The warranty covers the replacement of the failed implant/abutment itself, free of charge.
- What the warranty doesn't cover: The warranty does not cover any additional costs associated with the implant failure, such as surgery or other procedures.
- Conditions for warranty eligibility:
- How to claim a warranty replacement:
Maintaining Warranty Coverage:
By following these guidelines, you can ensure your DIP Implants warranty remains valid. However, if any of the conditions are not met, the warranty will be void.
Who is covered by the warranty?
This warranty is exclusively for the benefit of the dental professional who performed the implant procedure, not the patient. The warranty program applies to both DIP Implants and all official distributors.
DIP Implants Headquarters are located in the Emek Hefer region of Israel.
dip dental is creating a network of global partners for the distribution of innovative dental implants, prosthetics, tools, and accessories.
We are looking for distributors who could help us to enter new territories or expand in existing ones.
To become a distributor please contact us directly at: hello@dipdental.com
Yes. We offer custom-made production for specific dental components and projects.
With over 20 years of experience in the dental industry, we work closely with highly experienced engineers to deliver reliable and precise solutions.
Custom production is available even for relatively small quantities, starting from a few hundred units, depending on the project and specifications.
If you are a dentist, dental lab, or distributor with a custom requirement or recurring demand, please contact us at hello@dipdental.com and we’ll be happy to review your project.
Orders
We provide free shipping on orders over $299 to more than 100 countries and regions, and we cover all import duties and customs charges on your order. The price you see at checkout is the price you pay - there is nothing extra to pay on delivery.
No. dip dental covers all import duties, taxes and customs charges on international shipments, so you will not be asked to pay anything extra when your order arrives. In the rare case that a carrier contacts you about a customs charge, please contact us at hello@dipdental.com and we will take care of it.
We accept payments by Credit cards, PayPal, and Bank transfer. More options will be available soon.
It is the responsibility of the buyer to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately at hello@dipdental.com if you believe you have provided an incorrect shipping address.
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it.
Rest assured we are doing everything in our power to get your order to you as soon as possible!
Once your order is dispatched, depending on your country or region, the estimated delivery time is:
Standard Shipping | 7-21 Business days
Express Shipping | DHL | 1-3 Business days
Please consider any holidays that might impact delivery times.
You can cancel an order at any time before it has been shipped - just contact us and we will stop it.
If your order has already been dispatched, you can still return it: send the items back unopened in their original packaging within 30 days of receiving them and we will refund you. See our Warranty and Return Policy for the full details.
Still have Questions
If we still haven't answered your question, you can contact us below and our team will get back to you as soon as possible!
