Terms and Conditions

By browsing or using this website, you agree to comply with and be bound by the terms and conditions set out below. If you do not agree with any part of them, please do not use the website. These terms apply alongside our Privacy Policy, Shipping Policy and Warranty and Return Policy.

To place an order you will first need to register an account and provide a complete delivery address, email address and telephone number.

Select the products you need, enter the required specifications and quantities, and add them to your cart. Opening the cart shows every item you have selected, lets you adjust quantities, and displays the total cost of your order before you commit to it.

Once you have confirmed your items and delivery address, choose a payment method and complete the checkout. We will then email you a confirmation with your order details. If you do not see it, please check your spam and promotions folders.

We accept Visa and Mastercard credit cards, PayPal, Apple Pay and Google Pay. We do not add any commission to your payment.

If a card payment is declined, the most common cause is that international online payments are not enabled on the card. Your bank can enable them for you.

All payment pages on the dip dental™ website are secured with an SSL certificate.

Orders are dispatched within one business day of payment being received.

Before we ship, we check that the products you selected are correct for your case. If something looks inconsistent, we will contact you by email or telephone to clarify before the order leaves us, and where it helps we will suggest an alternative or an additional item. Choosing the right components matters to us as much as it does to you.

Once your parcel has shipped we will email you the tracking number and a tracking link. Please check your spam and promotions folders if it does not arrive.

We ship with FedEx Express and Israel Eco-Post, and deliver to more than 100 countries. Free shipping applies to qualifying orders; the current thresholds and delivery times are set out on our Shipping & Delivery page.

Import duties, taxes and customs charges are covered by dip dental™. You will not be asked to pay anything extra when your order is delivered.

• Please make sure your shipping address, email address and telephone number are entered correctly. If a parcel has to be reshipped because the address was incorrect, the cost of reshipment is payable by the customer.
• Once a parcel is with the postal or courier service in your country, delays in their network are outside our control.
• Someone aged 18 or over must be available to sign for the delivery.

If you need to return or exchange an item, contact us first and we will send you return instructions and the correct address.

Items must be sent back within 30 days of receipt, unopened, in their original packaging and in resalable condition. We cannot accept goods that have been opened or damaged.

Once we receive the tracking number for the returned goods, exchanges take up to ten business days to process. Full details, including damaged or incorrectly delivered goods, are set out in our Warranty and Return Policy.

If anything here is unclear, we would rather you asked than guessed. Email us at hello@dipdental.com and we will come back to you.